Frequently Asked Questions

Our platform is designed to integrate seamlessly with most popular reservation systems including OpenTable, Resy, Yelp Reservations, and custom booking platforms. We use secure API connections to access your reservation data without disrupting your existing workflows. Our technical team handles the entire integration process, typically completed within 2-3 business days.

For restaurants using proprietary or less common systems, we offer custom integration solutions. Our team will work closely with your IT department or system provider to establish a secure data connection that meets both your operational needs and our analytics requirements.

Our dashboards provide comprehensive insights across multiple areas of your restaurant operations:

• Booking Patterns: Peak hours, seasonal trends, advance booking behaviour, and capacity utilisation rates
• Customer Behaviour: Repeat visit frequency, party size preferences, cancellation patterns, and no-show rates
• Revenue Optimisation: Revenue per available seat, optimal pricing windows, and demand forecasting
• Operational Efficiency: Table turnover rates, service time analysis, and staffing optimisation recommendations

All insights are presented in intuitive visual formats with actionable recommendations tailored to your specific business goals.

Absolutely. Data security and privacy compliance are our top priorities. We maintain full GDPR compliance and employ industry-leading security measures including:

• End-to-end encryption for all data transmission and storage
• Regular security audits and penetration testing
• Strict access controls and employee background checks
• Data minimisation principles - we only collect what's necessary for analytics
• Secure data centres with redundant backup systems

As a Luxembourg-based company, we operate under strict EU data protection regulations. We never share, sell, or use your data for any purpose other than providing our agreed analytics services.

You'll begin seeing initial insights within 24-48 hours of integration completion. However, the depth and accuracy of insights improve over time as we collect more data:

• Week 1: Basic booking patterns, peak times, and immediate operational insights
• Month 1: Customer behaviour trends, seasonal patterns, and initial optimisation recommendations
• Month 3: Advanced predictive analytics, detailed customer segmentation, and comprehensive revenue optimisation strategies

Many clients report actionable insights that lead to measurable improvements in their first month of using our platform.

All subscription plans include comprehensive support designed to ensure you maximise the value of your analytics investment:

• Technical Support: Email and phone support during business hours (10:00-19:00, Mon-Fri)
• Onboarding Training: Comprehensive training sessions for your team on dashboard usage and interpretation
• Regular Check-ins: Quarterly review meetings to discuss insights and optimisation opportunities
• Documentation: Access to detailed user guides, video tutorials, and best practices library
• Updates: All platform updates and new features included at no additional cost

Enterprise clients receive additional benefits including dedicated account management and priority support response times.

Yes, we offer extensive customisation options to ensure the dashboards align perfectly with your business requirements:

• Metric Selection: Choose which KPIs and metrics are most relevant to your operations
• Visual Preferences: Customise chart types, colour schemes, and layout arrangements
• Branding Integration: Incorporate your restaurant's branding elements and colour palette
• User Permissions: Set different access levels for various team members
• Custom Reports: Create automated reports tailored to your management and stakeholder needs

Our Professional and Enterprise plans include advanced customisation features, whilst our Starter plan offers basic personalisation options.

We provide a clear and transparent data handling process upon subscription cancellation:

• Data Export: You'll receive a complete export of your analytics data and reports within 30 days of cancellation
• Transition Period: 90-day grace period with read-only access to help you transition to alternative solutions
• Data Deletion: All your data is securely deleted from our systems after the transition period, with confirmation provided
• No Lock-in: Your original reservation system remains completely unaffected and continues operating normally

We believe in building long-term partnerships, but we never hold your data hostage. You maintain complete control over your information throughout and after our relationship.

Absolutely. Our platform is designed to scale from single restaurants to large multi-location chains. For restaurant groups, we provide:

• Centralised Dashboard: Unified view across all locations with drill-down capabilities for individual sites
• Comparative Analytics: Performance benchmarking between locations to identify best practices and areas for improvement
• Aggregated Reporting: Corporate-level insights and reporting for strategic decision-making
• Location-Specific Insights: Tailored recommendations that account for local market conditions and customer preferences
• Volume Pricing: Attractive pricing structures for multiple locations with dedicated account management

Our Enterprise plan is specifically designed for restaurant chains and includes additional features for multi-location management and reporting.